Melnor Raincloud outage

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Location: Tucson, AZ
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Melnor Raincloud outage

Post by joseph85750 » November 12th, 2019, 10:01 am

Anyone else using a Melnor Raincloud and having issues for the past week or so?

Posts: 491
Joined: May 7th, 2018, 3:31 pm
Location: Southern CT (6b)
Grass Type: PR/FF/KBG
Lawn Size: 10000-20000
Level: Some Experience

Re: Melnor Raincloud outage

Post by southern-ct-4 » November 18th, 2019, 3:22 pm

I received this email on 11/13:

Dear RainCloud User,

Please accept our sincere apologies for the inconvenience caused by the ongoing service interruption.

Although it took longer than expected to pinpoint, we have identified the cause of the problem. There is an incompatibility between our software and the third-party provider that connects your RainCloud to the cloud.

Now that the cause has been identified we are exploring options to correct the issue.

Thank you for your patience. We will keep you informed and notify you as soon as the problem is resolved.


The RainCloud Support Team

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